17 Jan 2008

Teceris today announces the launch of its global standard for managing major losses. Quality Control of Major Loss (QCML) allows flair and innovation to prosper whilst ensuring appropriate checks and balances are in place.

QCML provides clear corporate account management processes that set the agenda for major loss responses and handling. All major losses are managed by licensed practitioners who take full ownership of the case from day one. It includes:

• corporate account management processes that set the agenda for major loss responses and handling on those accounts – integral to risk improvement process;

• strong emphasis on the day one response and project management of the loss with periodic peer review of files at set milestones;

• partner involvement on any loss over £500,000;

• active use of case management conferences;

• stringent sign off processes; and

• post settlement reviews that feed back into the corporate account management process.

Adrian Cartwright-Bain, managing partner of Teceris Corporate & Complex Adjusting commented: “Our approach means the right skills are applied to any situation with no compromise on quality or standards. This is one of the principles on which we have been building our business”

Stewart Steel, Managing Director, Capita Claims Services said: “The market demands a high standard for managing major losses which just hasn’t been evident in recent years. Our proposition sets the pace and we are told we are ahead of the field. Quality major loss adjusters are a finite resource at present but I’m proud to say we have built a large team of technically gifted and commercially aware professionals both in the UK and internationally to deliver QCML”.

Adrian Cartwright-Bain added; “Quality control is the area in which we really differentiate ourselves from other adjusting firms – it’s the battleground for 2008”. -ends-

Notes to editors

Business enquiries:

Companies wishing to discuss QCML® should contact Mike Weatherhead, Head of Major Loss and Technical Best Practice on tel: 01457 879397, mobile: 07850 200244, fax: 0207 444 4901 or email: mike.weatherhead@teceris.co.uk or their usual Teceris contact.

Media enquiries:

Caroline Mooney Capita press office 020 7654 2152 or 0870 240 0488 (out of hours)

Teceris Corporate & Complex Adjustingis a loss adjusting practice that responds to the increasing demand in the market place for specialist technical skills in the handling of commercial and major loss property and liability claims, plus the management of corporate accounts in the United Kingdom and globally. Teceris operates as a consultancy based practice and employs high profile market leading adjusters.