Motor Claims

We are the UK’s leading motor claims investigation provider.

Our Flexibility delivers maximum value for clients

Our menu based service model allows us to respond to the needs of each case
Low value cases can be dealt with efficiently
Higher value and complex cases receive the required attention

A comprehensive UK network of investigators:

 150 experienced investigators
 Cost-effective ability to gather evidence
 Locus reports
 Statements
 Local enquiries
 Work closely with our office based technicians to deliver the service required

Our Case Management ensures quality of reporting

 Cases are managed by experienced office-based technicians
 Enquiries are conducted by our nationwide network of 150 field investigators
 Reports are issued by the technical case managers
 Case managers always available to clients for discussion/ queries

Our Claims Technicians:

42 office-based technicians with a minimum of 5 years experience:

 Ability to fast-track lower risk cases
 Use of correct resource on each claim
 Control of case strategy
 Provide an understanding of client’s requirements and consistency of reporting

Clients include: MIB, AXA, RBS, Groupama, Admiral, Esure

Motor Theft and Fire Investigation

Pragmatic investigation delivers early results

We provide a two tier service for clients, managed by experienced claims technicians:

Stage One
Immediate post-loss enquiries to validate whether the claim can be settled or requires further investigation.
Interview with policyholder and/ or last user of the vehicle
Single page report issued covering:

 Policyholder/driver and assessment of credibility
 Indemnity and any possible breach of policy conditions or exclusions
 Circumstances of loss
 Vehicle history and any enquiries already undertaken in this respect
 Documentation – if available at this stage
 Police – we will routinely contact the Police to verify the loss report

Our recommendations

Stage Two
Detailed enquiries into high risk cases identified and agreed with clients. A specialist fraud case manager will manage the enquiries which may include:

 Detailed background/intelligence checks in respect of individuals involved. Obtain copy Police Crime Report and DVLA vehicle history.
 Interviews with witnesses, alibi’s, garages, previous keepers and vendors.
 Enquiries at the loss location, to include sketch plans and photographs, ‘door to door’ enquiries.
 Specific interviews to be conducted by specialist fraud investigators regarding areas of concern

Benefits

Service delivered is appropriate to the claim
80% of cases settled at first report stage – enabling faster settlements
High risk cases are identified & managed
High rate of repudiations through fraud and indemnity checks

Motor Liability Investigation

Getting the facts to support early decision-making

 Experienced technicians set case strategy
 Investigators establish facts quickly
 Location reports / diagrams / photos
 Policyholder statements and enquiries
 Witness statements / tracing
 Physical evidence
 Third Party background checks
 Proactive enquiries into all aspects including “indemnity” issues

 Benefits

 Technically focused enquiries
 Service delivery to match needs of individual claim
 Variable and cost effective fee structure
 Comprehensive information provided
 Increased fraud detection
 Increased detection of “indemnity” issues
 Early investigation gains control for our clients

Recoveries

Outstanding recoveries and bad debt not only has an adverse effect on the bottom line of any company but is also a drain on resources - members of staff who could be utilised in other parts of the business.

Teceris provides a specialist recovery service which ensures that our clients are able to recover debts economically, whilst focusing resources on core activity.

 Specialist, dedicated recoveries team with over 50 years combined experience
 Track record of success - £11m recovered from 12,000 cases in 18 months
 75% of all debt recovered within 60 days of instruction
 88% of cases reach positive outcome (9% referred to legal services)
 Partnership with Optima Legal Services to assist in cost effective proceedings where appropriate
 Variety of recoveries handled – claims, premium, overpayments to contractors and staff

We work in partnership with clients:

 Free initial review of case-load
 Agreed recovery targets
 Agreed service levels and MI reporting
 Scalable capacity available at short notice to assist workflow/ backlogs

We are confident that we can add value and therefore offer innovative and flexible pricing options which may vary according to the type of work being carried out.

 Fixed Fee menu
 Risk and reward
 Fixed and Variable
 Contingency
 Debt Purchase

Contact Us

If you wish to discuss our Motor Solutions offering, contact Jeremy Owenson on

T: 0870 382 7425    E: jeremy.owenson@teceris.co.uk

Alternatively, speak to your usual Teceris contact